1. Booking & Payment
When you book a service through BookNimble:
- Your card details are securely saved at the time of booking
- Your card is not charged immediately upon booking
- You will be charged according to the payment terms shown during checkout
- The exact charge timing depends on the provider's cancellation policy
2. Cancellation Policy
Cancellation policies are set by individual service providers. During checkout, you will see:
- The free cancellation window (if any)
- Late cancellation fees (if applicable)
- When your card will be charged
- No-show penalties (if applicable)
By completing a booking, you agree to the specific cancellation policy displayed for that service.
3. Refunds
Refunds are handled according to each provider's cancellation policy:
- Cancellations within the free window: No charge
- Late cancellations: Subject to the provider's fee policy
- For disputes, please contact the provider directly
4. Your Account
You are responsible for:
- Maintaining the confidentiality of your account
- Ensuring your contact information is up to date
- Arriving on time for booked appointments
- Communicating with providers about any issues
5. Service Providers
Providers using BookNimble are independent service providers. BookNimble:
- Facilitates bookings and payments
- Does not employ or control providers
- Is not responsible for the quality of services delivered
- Encourages you to review provider profiles before booking
6. Payment Processing
All payments are processed securely through Stripe. BookNimble:
- Never stores your full card details
- Uses industry-standard encryption
- Processes payments on behalf of providers
- May charge a platform fee as part of the service