1. Introduction
BookNimble ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform.
2. Information We Collect
We collect information you provide directly to us:
- Account Information: Name, email address, phone number when you create an account
- Payment Information: Card details are processed and stored securely by Stripe - we never store your full card number
- Booking Information: Service preferences, appointment times, and any notes you provide
- Communications: Messages between you and service providers
3. How We Use Your Information
We use the information we collect to:
- Process and manage your bookings
- Send booking confirmations, reminders, and updates
- Process payments securely through Stripe
- Communicate with you about your account and services
- Improve and develop our platform
- Prevent fraud and maintain security
4. Information Sharing
We share your information only in the following circumstances:
- Service Providers: Your booking details are shared with the provider you book with
- Payment Processing: Stripe handles payment processing under their own privacy policy
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Secure payment processing through Stripe (PCI DSS compliant)
- Regular security assessments and updates
- Access controls and authentication measures
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request transfer of your data
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us at the email below.
7. Cookies
We use essential cookies to:
- Keep you signed in to your account
- Remember your preferences
- Ensure the platform works correctly
We do not use cookies for advertising or tracking purposes.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.
9. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.